Frequently Asked Questions

Here is a list of questions asked by our users. We hope that sharing this list with you will help you find answers to your questions.

  1. I don't have a spare serial port on my computer, can I still run WinCounter?
  2. Can I connect my own sensor or switch to WinCounter?
  3. Can your counting devices tell the difference between a person entering or leaving?

I don't have a spare serial port on my computer, can I still run WinCounter?

The current single user version of WinCounter can only be connected to a serial port. Here are some options:

  1. If you just want to try WinCounter, you can run it in manual trigger mode. In this special mode, an extra screen attaches itself to the bottom of the main WinCounter screen. This special screen has a button that allows you to test WinCounter.
  2. If you have a mouse connected to a serial port, consider installing a PS2 or USB mouse to free up a serial port.
  3. If you have a modem using an external serial port, consider installing an internal modem that can be configured to run on an additional serial port.
  4. Consider purchasing an add-on serial port card. These are relatively inexpensive and they generally give you an additional two serial ports.
  5. Some USB to serial port adaptors will work with WinCounter. Email to check if your adaptor will work.

Back to Top


Can I connect my own sensor or switch to WinCounter?

Yes, provided your sensor is wired correctly. Remember we don't offer support for special configurations. It is important to ensure that your sensor or switch is wired correctly or you may damage your computer. We take no responsibility for any damage caused by connecting devices to your computer system. Wiring diagram concepts can be found here.

Back to Top


Can your counting devices tell the difference between a person entering or leaving?

If you connect a single beam sensor it can't tell the direction the person is moving. We do have a feature that allows you to connect two beam sensors and configure them so the direction can be determined by the timing of the triggers from both sensors. WinCounter can be connected to almost any hardware counting device that has switch contacts so it is possible to use specialised sensors that are directional.  See sensors and switches for more information on various sensor types.
 
For non-directional counting, the WinCounter Reporting software has an option to divide the count by 2 assuming that everyone coming in has to go out!

Back to Top